Need Assistance?

Powercom is committed to assisting all customers throughout the order and receiving process for all UPS power supplies and related products. If you have any questions about your order or want to locate your shipment en route, complete the following information and we’ll make sure things are on track!  Or simply contact us for immediate assistance: and 800-288-9807.

Submit this form and a Powercom power protection expert will contact you right away:

*Powercom Sales Order Number:
*Date of order
*Company name:
*Contact name:
*Contact email:
*Confirm email:
*Contact phone:
*Questions or comments to help us assist you: (text box with 1000 character with spaces limit)
*Please enter captcha code

To find where your shipment is en route by checking with FedEx:

  • Locate the FedEx tracking number that was provided to you by Powercom at the time of shipment:
    • Click here to go to the FedEx site
    • Enter the tracking number on the FedEx site to locate the shipment’s current status
    • The FedEx inquiry should tell you where your shipment is in real time

Not satisfied with the results of your FedEx search? Contact us for immediate assistance if you have any questions or concerns: and 800-288-9807.